Keep customer conversations and follow-ups in one place.
ConvoSense helps teams review conversations, pick up key details and act on what needs to happen next.
See the full conversation
Keep the key details from each interaction in one place so teams do not have to piece the story together.
Know what needs attention
Use customer interest and follow-up status to see where action is needed.
Get help from AI
Ask questions about customer activity and use the assistant to help with routine follow-up.
Track time and see where it is being spent.
TimeTrack makes it easier to log time, review activity and keep teams on top of their work.
Easy time entry
Record time quickly without adding unnecessary steps.
Clear activity view
See how time is being spent across work, people and periods.
Make loyalty and customer engagement easier to manage.
Copilot Loyalty brings customer and loyalty information into one place so teams can manage engagement tasks more easily.
Customer information
Bring the customer and loyalty information needed for each interaction into one place.
Simple workflows
Keep the experience focused on the tasks teams need to complete.
Loyalty actions
Make offers, rewards and engagement tasks easier to manage.